Privacy Policy

Last Updated: 02.24.2025

1. Introduction

Welcome to www.totellychic.com. This Privacy Notice we explains how we collect, use, and protect your personal information when you use and access to our website.

2. Information We Collect

If you buy our products online, register for an online account with us, sign up for updates and marketing communications from us, submit a product review on our website, contact us for customer service, or otherwise interact with us via our online services, we may collect personal information about you, including the following:

• Contact Data, which may include your name, alias, username, postal address, email address and telephone number.
• Order Information, which may include your Contact Data, payment card information, billing address, day and month of birth, gender (optional to understand the diversity of our customers), and the details of the products or services you have ordered, purchased or requested from us.
• Social Media Data, which may include your social media interactions with us (e.g., if you "like" or "share" or "comment" on something you see on our social media platforms) and any information you actively provide to us for social media marketing purposes. We may also use services provided by third-party platforms (such as social networking and other websites) to choose and target look alike audiences on such platforms and to create advertisements, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for these purposes, please contact us at linda@totellychic.com.
• Technical Data, which includes your IP address, browser type and version, device identifier, location and time zone setting, network and/or service provider, operating system and platform, page response times, and download errors.

3. How We Use Your Information

We use your information to:

• Communicate with you including marketing and clienteling about products and services you have ordered, or to send you updates about our products, services, or campaigns that may be of interest; or when you voluntarily enter to win a contest, sweepstakes or giveaway. 
•  Create and manage your account on our website (for example to enable you to access, update and save your preferences to the account); fulfill your orders, including product customization requests. 
• Interact with you through our social media platforms; and administer social media marketing initiatives or social media advertising campaigns. 
•  Respond to any specific queries when you contact customer care or our stores, and, with your consent, to reach out to you to understand your preferences so that we can provide you with updates about our products, events, or services that may be of interest, provide you with a more tailored shopping experience when you arrive to our stores, to administer booking appointments at our stores, to administer sweepstakes and giveaways, or to improve our product offerings and customer experience based on your responses to a survey or product review. 

4. How We Share Your Information

We may share your personal information with the following categories of third parties listed below as permitted by applicable law. Your personal information may be stored, accessed or otherwise processed by us and our service providers outside of the province in which you reside.

-Service providers.  

• Online payment and fraud prevention service providers when you make a purchase.
• Delivery / logistics service providers, to deliver products you have purchased.
• Customer care services
• Marketing, advertising and communications agencies to send you information about products and services that may be of interest to you.

- Legal authorities.

 In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation. For example, we may be required to disclose personal information to regulators, government agencies or to judicial or administrative authorities. We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, for law enforcement purposes, or to enforce our contracts or protect your rights. 

5. Data Security

We have implemented technical and organizational security measures intended to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical, and physical safeguards.

For example, when you place an order on www.totellychic.com. we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with us.

While we endeavor to protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.

6. Your Rights

You have the right to:

•  Unsubscribe 
•  Access, correct, or delete your data.
•  Opt out of marketing communications.
•  Rights under Applicable Privacy Laws. 

7. Cookies

Like many other organizations, we use cookies or similar digital tracking technologies on our website for a number of purposes as set out below. Cookies (or other similar technologies) can be placed on our website by us or by third-party partners we engage for our purposes.

Third-party cookies may also be deployed on our behalf on third-party websites (e.g., to measure the effectiveness of ads). We respect applicable law about cookies. In particular, we use cookies only with your authorization where this is required by applicable law. In any case, you may opt-out from cookies at any time by changing your browser settings accordingly. However, as a consequence of your pot-out, certain functions, portions or features of our website may cease working or may prevent you from fully benefiting of our online services. You can manage cookies through your browser settings.

We use cookies for the following purposes:

• Enable basic functioning of our website or to fix any technical issues through gathering relevant technical data;
• Web analytics to improve our website (structure, features, accessibility and usability, content);
• Enable certain basic functions of online browsing and shopping with us (for example, save information you generated or provided on our website such as preferred items, items placed in the cart, billing address to save time and effort when you next return to our website or shop with us);
• Provide you with tailored advertising on and off our website;
• Monitor the effectiveness of our online ads and marketing (by recording your interactions with our ads on third-party websites, our social media platforms or our marketing emails); and
• Learn more about your preferences and Internet browsing tastes to provide you with tailored advertising 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Children’s Privacy

 Our online services are not intended for use by children under the age of 13 unless otherwise required by applicable law. We do not knowingly register or otherwise collect personal information from any child under the age of 13 without the prior verifiable consent of the child's parent or guardian. 

10. Policy Updates

We may change, modify, add, or remove portions of this Privacy Notice at any time, in which case we will provide individuals with notice of such updates where required by applicable law and then upload the updated Privacy Notice to our website www.totellychic.com. You should check this page periodically for changes.

11. Contact Us

If you have questions, contact us at linda@totellychic.com.